Due to the nature of our product offering returns/exchanges/refunds/cancellations are not offered on items purchased. This is the standard policy of ALL similar brick & mortar stores.
Every item purchased is inspected for correct style, color and size. All beading, embroidery, the hems and seams are also inspected to ensure it is in new & satisfactory condition.
Most Special Occasion items are often only worn once or a few times and some individuals would try to return their purchase after their occasion.
Most of the items are special ordered especially for you. This allows you to receive the style, color, size and options desired. This also means no other customer has touched or worn your item.
Accessories may be returned within two days (48 hours) of receipt for a 40% restocking fee. Char Bridals must be notified via our contact page within two days of product receipt. All items returned must have clearly printed on the shipping box a Return Authorization number and be in new UNWORN & RESALABLE condition. Shipments received without this RA number will be refused and return to sender. Items returned that show use will not be eligible for credit and the customer must pay for return shipping.
If the dress we send you is not the dress you ordered (the size ordered, the color ordered, the style ordered), brand new and flawless from the designer/manufacturer that makes it, we and the factory will stand behind our service and will either repair or replace the item when notified. Notification of issue to must be made within 48 hours of receipt.