Privacy Policy

Char Bridals LLC (“Char Bridals,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit an inquiry, book an appointment, request services, or communicate with us.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Wedding or event date
• Appointment details
• Bridal, bridesmaid, photo booth, or digital service inquiries
• Messages submitted through contact forms
• Service selections and preferences
• Payment, invoice, booking, or order-related information
• Photos, testimonials, or event images you choose to provide
• Guest names, table assignments, venue details, wedding colors, and related files submitted for digital seating chart services

We may also collect basic website usage information, such as browser type, pages visited, device information, and general website activity through website tools or analytics.

How We Use Your Information

We may use your information to:

• Respond to inquiries
• Schedule and manage bridal or bridesmaid appointments
• Provide bridal boutique services
• Manage bridesmaid styling or order-related communication
• Provide photo booth rental information, proposals, contracts, and booking support
• Create digital seating charts or other digital wedding/event services
• Process payments, invoices, and receipts through third-party platforms
• Send appointment confirmations, reminders, updates, and service-related messages
• Improve our website, services, and customer experience
• Maintain business records
• Comply with legal, tax, accounting, or business obligations

Third-Party Services

Char Bridals may use third-party platforms to operate our business and provide services. These may include:

• Square for appointments, payments, invoices, receipts, and booking confirmations
• Check Cherry for photo booth inquiries, proposals, contracts, bookings, and payments
• Lovable for website hosting and website experience
• Google Forms, Jotform, or similar form tools for digital seating chart intake and guest list uploads
• Email, phone, or SMS tools for client communication

These third-party services may collect and process information according to their own privacy policies and terms. Char Bridals is not responsible for the privacy practices of third-party websites or platforms.

Digital Seating Chart Information

If you purchase or inquire about a digital seating chart, we may collect guest names, table assignments, wedding or event details, venue information, design preferences, and related files. This information is used only to create and deliver the requested seating chart or related digital service.

Please do not submit sensitive personal information that is not needed for the service.

Customer Photos, Testimonials, and Event Images

We may use customer photos, testimonials, wedding images, event images, or feedback for marketing only when permission or consent has been provided. If you would like an approved photo or testimonial removed from future marketing, please contact us.

How We Share Information

We do not sell your personal information.

We may share information only when needed to:

• Provide requested services
• Process payments or bookings
• Communicate with you
• Use trusted service providers or business tools
• Comply with legal obligations
• Protect our rights, property, customers, or business operations

Data Security

We take reasonable steps to protect the information we collect. However, no website, payment system, email service, or online platform can guarantee complete security. You should avoid sending highly sensitive information through website forms, email, or text unless it is necessary for the service.

Data Retention

We keep information for as long as needed to provide services, maintain business records, resolve disputes, comply with legal or tax obligations, and operate our business. When information is no longer needed, we may delete, archive, or securely dispose of it.

Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to our business, legal, tax, or recordkeeping obligations.

Marketing Communications

If you receive marketing messages from us, you may request to stop receiving them by contacting us or using any unsubscribe option provided.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

External Links

Our website may contain links to third-party websites or platforms, including Square, Check Cherry, or social media pages. We are not responsible for the content, privacy policies, or practices of those third-party sites.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Char Bridals LLC
125 N Tradd Street, Suite B
Statesville, NC 28677
Phone: 980-225-5467
Email: char@charbridals.com